Question 1

Are the ambient lights compatible with all car models?

Accepted Answer

No. Each TCS ambient light kit is custom-designed for specific car models and years.
 Please check your car model and year carefully before placing an order.
 If you are unsure, contact our support team for confirmation.

Question 2

Do I need to modify or cut any wires during installation?

Accepted Answer

No. All our products are Plug & Play, meaning no wire cutting, dashboard drilling, or permanent modification is required.
 We always recommend professional installation to ensure safety and the best performance.

Question 3

Does the product come with a warranty?

Accepted Answer

Yes. TCS offers a warranty for non-human defects, such as:
 • Light not working
 • Light not following control settings
 • Flickering or unstable operation
Damage caused by improper installation, accident, or modification is not covered under warranty.

Question 4

Can I install the ambient light by myself?

Accepted Answer

While it’s possible for experienced users, we strongly recommend professional installation.
 Incorrect installation can lead to malfunction or short circuit and may void the warranty.

Question 5

How long will delivery take?

Accepted Answer

For ready-stock items, delivery within Malaysia typically takes 3–7 working days.
 For pre-order or special model kits, production and delivery may take 7–14 working days depending on demand.

Question 6

Can I return or exchange the product?

Accepted Answer

Yes, but only for defective or incorrect items within 7 days of receipt.
 All return or exchange requests must be brought to our store for inspection before approval.
 Our team will check the product condition and verify the issue on-site.
 Products must be unused, with original packaging and all included accessories.
 Please contact our customer service team to schedule your inspection visit before coming.

Question 7

Do you provide installation service?

Accepted Answer

Yes. TCS partners with authorized installers across Malaysia.
 You can choose installation during purchase or request a list of available installation partners near your area.

Question 8

How can I contact TCS Official Store?

Accepted Answer

You can reach us through:
 📧 Email: TCSofficialstoreCS@gmail.com
 📞 WhatsApp: +6019 269 7761
 📍 Operating Hours: Monday–Friday, 9:30 AM – 5:30 PM

Frequently Asked Questions (FAQ)