top of page
3.png

Privacy Policy

1. Introduction & Scope


TCS Official Store (“we”, “us”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, store, and disclose personal data when you use our website, purchase products, or communicate with our customer service.

​

2. Personal Data We Collect


We may collect the following categories of personal information:

  • Identity & contact data: name, email address, phone number, shipping/billing address;

  • Order information: order history, products purchased, payment transaction references;

  • Device & usage data: IP address, browser type, device identifiers, pages visited;

  • Support communications: messages, photos, videos provided to support claims.

  • ​

3. Purpose of Processing


We process your personal data for the following purposes:

  • To process and fulfil your orders (payment, shipping, returns);

  • To provide customer service and technical support;

  • To manage warranty claims and installation records;

  • To send transactional communications (order confirmation, shipping updates) and, where consented, marketing communications;

  • To detect and prevent fraud or abuse;

  • To comply with legal obligations.​

​

4. Legal Basis


Our legal basis for processing includes contract performance (processing orders), consent (marketing communications), and legitimate interests (fraud prevention, improving services), subject to applicable law.

​

5. Data Sharing & Third Parties


We may share your personal data with:

  • Payment service providers and couriers for order fulfilment;

  • Authorized service centers or installers for installation/warranty service;

  • Legal or regulatory authorities when required by law.

We do not sell your personal information to third parties.

​

6. Data Retention


We retain personal data as long as necessary to fulfil the purposes described (e.g., for order records, warranty validation, legal obligations). Typical retention periods: transaction records — up to 7 years (subject to local accounting laws); support and warranty records — duration of warranty + reasonable period.

​

7. Security Measures


We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. However, no online system is 100% secure; please take care when sharing sensitive information.

​

8. Your Rights


Where applicable under local law, you may have rights including: access, correction, deletion, restriction of processing, objection, and data portability. To exercise your rights, contact our Data Protection Officer (DPO) at the email below.

​

9. Cookies & Tracking


We use cookies and similar technologies to operate the website, analyze usage, and improve user experience. You may control cookies via your browser settings; note that disabling certain cookies may impact site functionality.

​

10. Changes to Policy & Contact


We may update this Privacy Policy from time to time. The latest effective date will be displayed at the top of the page. For questions or to contact our DPO:
Email: TCSofficialstoreCS@gmail.com
 

bottom of page